Standard Cancellation Survey
- Multiple-choice form with four options
- "Too expensive" often means nothing actionable
- No context and no follow-up questions
- Data that no one really reads
- Product decisions made on gut feeling
Your customers tell the truth
after they cancel.
Offnote runs an AI-powered cancellation conversation after every churn event and gives you the real reason. Not another checkbox form.
7 Days Free Trial. No Credit Card required.
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AI Insight Report
Missing feature64%
+18% vs last month
Pricing pressure24%
-4% vs last month
Switched to competitor12%
Stable trend
PricingMissing FeatureCompetitor
Features
Analytics made for conversion,
not confusion
Web analytics
Get meaningful insights like Google Analytics, but 10x simpler—focused only on what drives growth, not vanity metrics. See live demo
Revenue attribution
Discover marketing channels that drive PAYING customers, highest LTV segments, and purchase patterns. See live demo
Google Ads+42% ROI
Goals, funnels, journeys
Set custom goals like signups or lead magnet downloads, and see the full journey each visitor takes. See live demo
1
2
Live visitor intelligence
Watch visitors in real time, see who's likely to buy, and use the API to act instantly. See live demo
50m+
Sessions analyzed
2000+
Product teams
100%
Data accuracy
<5 min
Setup time
Why guess when you can know?
Offnote
- Open AI conversation, no checkbox flow
- AI asks follow-ups when answers are vague
- Real reason plus direct customer quotes
- Runs automatically after every cancellation
- Patterns across churn become visible
We learned more about churn reasons in two weeks than we did in eight months using forms. The AI follows up. That changes everything.
Marcus Heller
projectify.io
Setup in 10 minutes.
Runs on autopilot.
Connect Stripe. AI handles interviews. You review the truth.
01
<scriptdefer data-domain="yourapp.com"
src="https://offnote.app/js"
/>
Connect Stripe
One-click OAuth. No API keys. No engineering ticket.
02
Stripe
Shopify
Paddle
LemonSqueezy
AI runs the conversation
After each cancellation. Empathetic. Structured. Fast.
03
Pricing pressure0 · +22%
Missing SSO0 · +12%
Competitor switch0 · -4%
See exact churn patterns
Root causes, quote evidence, and trend deltas in one view.
Pricing
Costs less than one lost customer each month.
Starter
$29
/mo
Your 🥇 Conversion Product
- 1 Stripe connection
- Insight report per conversation
- Key quotes and categories
- Email notifications
- Dashboard analytics
- Custom branding
Most Popular
Enterprise
$49
/mo
Advanced Analytics
- Everything in Starter
- Unlimited conversations
- Unlimited Stripe connections
- Trend and churn pattern analysis
- CSV/JSON exports + API
- Custom AI conversation prompts
7-day free trial · No credit card
FAQ
Yes, and that is intentional. The AI introduces itself as an automated feedback assistant. Customers know it is not a human conversation, and that often leads to more honest feedback.
After 72 hours, one follow-up email is sent automatically. If there is no response, the interview is marked as not started. No spam and no pressure.
On average, 30 to 40 percent of invited customers complete the interview. That is typically higher than classic cancellation forms because the timing is better and pressure is lower.
No. Stripe Connect works with one OAuth flow. Add your product name, verify your sender email, and you are done. No API keys and no code.
Data is stored on GDPR-compliant EU infrastructure (Supabase Frankfurt). Conversations are automatically deleted after 12 months (Starter: 90 days). Data is never sold and not used for model training.
Yes. The product listens to Stripe's customer.subscription.deleted event, regardless of whether the subscription is monthly or annual.
In higher tiers, you can define your product name, short description, and desired tone. The core 5-phase conversation framework stays fixed to protect insight quality.
Partial reports are marked as incomplete. You can still read what was said, but without final AI categorization. Incomplete interviews do not count against your monthly limit.
STRIPE-NATIVE · NO CREDIT CARD
Stop guessing.
Start understanding.
Offnote connects with your Stripe account in 10 minutes. Every cancellation after that gives you one conversation, one report, and one real reason.